Boundary Dental Offers
Boundary Dental Payment Plans
Dental treatment and teeth whitening
Call 01273 418 404
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Patient Satisfaction Survey Results

24th November 2015

18 people asked at random over a month

  • I received a reminder for my appointment.
  • *16 PEOPLE SENT A REMINDER
    *2 PEOPLE WERE SEEN THE SAME DAY AS DENTAL EMERGENCY.

  • It was easy to schedule a convenient appointment
  • *ALL 18 PEOPLE SAID YES.

  • I was seen of time for my appointment and if not I was given an explanation as to why.
  • *ALL 18 PEOPLE WERE SEEN ON TIME.

  • My treatment was completed in an efficient and timely manner
  • *ALL 18 PEOPLE SAID YES.

  • My treatment was completed to my satisfaction
  • *ALL 18 PEOPLE SAID YES.

  • The fees were fully explained to me prior to my treatment
  • *11 PATIENTS WERE FEE PAYING AND SAID YES
    *7 WERE EITHER ON OUR PRACTICE PLAN, NHS NON PAYING OR DENPLAN

  • The fees for this service is fair and comparable
  • *14 PATIENTS SAID N/A AS ON OUR PRACTICE PLAN OR DENPLAN
    *4 SAID YES.

  • The practice is clean and well maintained
  • *ALL 18 PATIENTS SAID YES.

  • The dentist and the nurse are professional and courteous
  • *ALL 18 PEOPLE SAID YES.

  • The staff were considerate to my needs.
  • *ALL 18 PEOPLE SAID YES.

  • I was given a full list of my choices and options for treatments and the fees before work was started.
  • *15 SAID YES.
    *2 SAID N/A (ON OUR PRACTICE PLAN)
    *1 SAID NO ( this patient was just in for a routine exam and hygiene appointment fees have been set the same for 3 years and displayed in reception)

  • Additional comments of any things you like or things we could do to help?
  • Patients said this in response:

    • “TREATMENT ALWAYS COMPLETED IN A EFFICIENT AND TIMELY MANNER”
    • “ALWAYS PROFESSIONAL AND COURTEOUS”
    • “VERY CONSIDERATE TO MY NEEDS AND WISHES”
    • “FANTASTIC TEAM”
    • “ALWAYS THERE TO HELP IN AN EMERGENCY”
    • “EMAIL AND PHONE CALL REMINDERS”
    • “ALWAYS VERY FRIENDLY”
    • “VERY COMFORTABLE ATMOSPHERE”

    Summary

    This survey shows that our systems are working very well. All patients are shown to be very happy with all aspects of the surgery and fee scales.

    Reminders and recalls are working well.

    Patients are being given informed choices and fee awareness.

    Patients are seen on time and happy with the treatment and care they receive.

    Emergencies are seen within 24 hours

    Other comments are all very positive. No-one noted anything that we needed to change or do differently

    Next Review due Oct 2016

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